me: "but it was faxed to you twice already"
rep: "but we dont have it"
me: "ok, how long will it take"
rep: "if you are approved, you will be able to start the move in process on monday the 19th at the erliest, but you need the deposit"
me: "cant the deposit be waved till the 23rd when I get paid"
me: "but you said that could be done?"
rep: "no, we did not"