hours logged: 8.1
payroll hours: 8.12
acd to payroll: 99.69%
# calls: 59
average handle time: 6.43
break minutes: 33.15
wrap percentage: 23.28% prolly cause I accidentally left it in wrap while talking to Rickky
hold percentage: 8.34%
xfers: 9
xfer percentage: 15.25%
